1. The items are shipped in 24-48 hours after receiving cleared payment..
2. We ensure fast and reliable worldwide delivery based upon shipment’s destination..
3. We always use a shipment method that provides tracking information.
4. Deliveries to certain locations may require additional time in transit.
Shipping and Delivery methods:
The products are shipped with one of our shipping partners: GLS, Dachser, International Post Services/EMS, Ekont, TNT, UPS, DHL.
You can check the delivery status of your product by accessing the tracking number depending on shipping partners (couriers) :
DACHSER: https://partner.dachser.com/shpdl/?c=15&n=number (*number=the tracking number received from us)
International Post Service/EMS: http://www.trackingmore.com/posta-romana-tracking.html
Express (24h) deliveries made with TNT, UPS or DHL are only on request.
*The price from the website is for standard delivery done by GLS and Dachser.
Delivery in european union
Austria – GLS & Dachser
Belgium – GLS & Dachser
Bulgaria – Ekont
Croatia – GLS & Dachser
Cyprus – GLS & Julio Trans (without tracking number)
Czech Republic – GLS & Dachser
Denmark – GLS & Dachser
Estonia – Dachser
Finland – Dachser
France – GLS & Dachser
Germany – GLS & Dachser
Greece – GLS & Dachser
Hungary – GLS & Dachser
Ireland – GLS & Dachser
Italy – GLS & Dachser
Latvia – Dachser
Lithuania – Dachser
Luxembourg – GLS & Dachser
Malta – International Post
Netherlands – GLS & Dachser
Poland – GLS & Dachser
Portugal – GLS & Dachser
Slovakia – GLS & Dachser
Slovenia – GLS & Dachser
Spain – GLS & Dachser
Sweden – Dachser
United Kingdom – GLS & Dachser
*Delivery is done on mainland not on the islands of these countries.
Shipping outside EU (to countries with custom) could have a longer transit time, due to custom formalities.
Albania – Dachser
Norway – Dachser
Switzerland – Dachser
*Each delivery is sent with custom declaration papers (45€ included in the shipping cost).
Delivery in: Armenia, Belarus, Gibraltar, Iceland, Kosovo, Lechtenstein, Macedonia, Russian Federation, Turkey, Ukraine, and Vatican City State (Holy See) is possible only with previous contact for delivery cost.
By purchasing the item, you are responsible for payment of custom duties and undertaking of import formalities. The amount is calculated in compliance with the law in force in the country where the shipment will be delivered.
The amount of the customs duties charged will be communicated by the courier once the goods have reached their destination.
If the customs duties are not paid and, for this reason, the shipment is refused or abandoned, the shipment costs and customs duties will be deducted from the order’s overall total, and the remaining difference will be reimbursed.
ALTERNATIVE SHIPPING ADDRESS
We provide the possibility to select a different Shipping Address from the Billing Address. That makes it easy for you to send an order to your warehouse or other of your location`s.
CHANGING OR CANCELLING AN ORDER
For technical & logistical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your delivery details carefully before finalizing your order.
Unfortunately, after receipt of the Shipping Confirmation, you are not able to cancel your order anymore. You can choose to refuse the package at the arrival, but you will be responsible for Delivery & Return costs.
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and tracking number. If you have set-up a personal or business account at us, you will be able to view and track the status of your order in My Account -> Purchase History. If you are not registered yet, you can still track your order using the link from the email confirmation, but we strongly recommend you to sign up to comfortably track your future orders.